Employee Customer Touchpoint Worksheets
One of the first things I do as a strategist when investigating the business I am hired to work with is to figure out how everybody sees the company.
Many times a strategist is brought in, a company thinks we do this in the order of outside to in, but it’s not the way I think is best.
Something which is often overlooked and is extremely powerful is looking from the inside out.
This is how the employees you have working for you actually see the situation of what they are working in.
This set of worksheets allows business owners to do just that.
It’s an incredibly enlightening session to have if you can encourage all members to be brutally honest with no repercussions of the honesty they share, and can bring amazing insight into a company which often goes overlooked.
These worksheets are designed as part of the “build-your-own-book” series. It is delivered as one complete 10 page PDF and has been made to fit Australian A4 printer size though if you are in another country you can click “print to fit.”
***PLEASE NOTE** This product is a digital file and will be available immediately after purchase. No physical product will be sent.